Refund policy
Returns
Our policy lasts 7 days. If 7 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund or exchange. No returns will be accepted without a Return Merchandise Authorization (“RMA”). To request an RMA, email store@reedrigging.com and we will assist you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Other items ineligible for return include, but are not limited to, Fall Protection & Safety Equipment, Rigging Hardware, Clearance Equipment. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Training courses
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. All returns are subject to a 50% restocking fee.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If rejected, you will be responsible for shipping to return the item back to you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@reedrigging.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to store@reedrigging.com to request a Return Merchandise Authorization (“RMA”) and send your item to: Reed Rigging, Inc., 4400 West 45th St., STE A, Chicago IL 60632, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Reed Rigging, Inc., 4400 West 45th St., STE A, Chicago IL 60632, United States
You will be responsible for paying for your own shipping costs for returning your item. For this reason and your protection, we strongly encourage you to fully insure your return shipment against loss/damage and choose a carrier that can provide proof of delivery. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.